Contact Us

Got a question about one of our reviews, spotted something out of date, or want to suggest an online casino we haven't covered yet? This page explains how to reach us and what we can (and can't) help with.

What we can help with

Casino Ireland is an independent comparison site for players in Ireland. We don't operate a casino, hold player funds, or process deposits and withdrawals, so our team can't step in on individual account issues. What we can help with is everything related to the content on ttt-services.co.uk:

• Corrections — if a bonus offer, wagering term or payment detail on one of our pages looks out of date, tell us and we'll check it
• Feedback on our reviews, ratings or comparison tables
• Questions about how we research and rank the sites listed here
• Suggestions for online casinos or topics you'd like to see covered
• General queries about using the site itself

What we can't help with

Because we're a review and comparison site rather than a casino operator, there are some things that need to go elsewhere. If you're dealing with any of the following, the right people to contact are the casino operator itself, or the licensing authority stated in that operator's own terms:

• Deposits, withdrawals or missing funds on a casino account
• Bonus disputes, wagering requirement queries, or a bonus that hasn't been credited
• Account verification, identity checks or ID document requests
• Login issues, password resets or account closures
• Complaints about a specific game, software glitch or customer support team

Every operator we list has its own support channel, usually live chat or email, and its own complaints procedure. Checking the casino's terms and conditions page is the fastest route to a resolution on account-specific matters.

Before you get in touch

A lot of the questions we receive are already answered elsewhere on the site. It's worth a quick check first:

1. If your question is about how bonuses, free spins or wagering requirements actually work, our reviews break down the terms attached to each welcome offer, including any material conditions such as minimum deposits, maximum bet limits or time restrictions.
2. If you're unsure whether an online casino is safe to sign up with, our About Us page sets out how we assess licensing, security and player protection before a site earns a place on ttt-services.co.uk.
3. If you're outside the standard exclusion schemes and looking for alternative options, our page on non Gamstop casinos covers sites that operate under different licensing arrangements.
4. If gambling has stopped being enjoyable, or you want tools to manage your play, our Responsible Gambling page lists support organisations and self-exclusion options available in Ireland.
5. If you want to understand how we use this site, what we're responsible for and what we're not, our Terms and Conditions page covers that.

How we handle your message

When you contact us, we read every message. We aim to reply as quickly as we reasonably can, though response times can vary depending on volume. We won't ask for sensitive account details such as passwords, full card numbers or ID documents — if you're ever asked for these by anyone claiming to represent Casino Ireland, treat it as suspicious.

We're independent of the casinos we list. Some of the operators featured on ttt-services.co.uk, including those in our rankings, pay us a commission if a reader signs up through our site. This arrangement has no bearing on how we score or rank a casino, and it doesn't change the advice we give when you write to us.

A note on responsible play

If you're contacting us because gambling is causing you stress, financial difficulty, or is affecting people around you, please know that support is available and reaching out is a reasonable first step. Our Responsible Gambling page has information on setting deposit limits, self-exclusion and organisations in Ireland that offer confidential support. You don't need to have a "big" problem to make use of them.

Getting a useful reply

To help us respond properly the first time, it's worth including:

• The name of the page or casino your question relates to, if applicable
• A brief description of what you're asking or reporting
• Whether you're reporting an error, asking a general question, or giving feedback

We can't guarantee a specific outcome from any message — we're not able to intervene in disputes between a player and a casino — but we do read and consider everything sent our way, and corrections to our content are always welcome.